Trouble Shooting

We understand that not everything goes as smoothly as we’d like so we have provided a few answers to the most common questions we get below.

Q? I can’t understand my remote and I’ve lost my manual, what can I do?

A. No problem. We have a helpful guide to assist you with all the features of the remote. Just click the manual to download. If you need any more assistance please call the service department.

Q? Having trouble with my fireplace

A. We have put together an informative troubleshooting guide. Please download the guide by clicking the link. If you need any further assistance please contact our service department.

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Unit 100 – 11091 BRIDGEPORT RD,
TOLL FREE: 1-877-245-9534
TEL: 1-604-231-8923
FAX: 1-604-231-8924