{"id":28,"date":"2020-02-14T00:51:50","date_gmt":"2020-02-14T00:51:50","guid":{"rendered":"https:\/\/savannahheating.com\/wp20\/?page_id=28"},"modified":"2026-08-31T22:27:34","modified_gmt":"2026-08-31T22:27:34","slug":"trouble-shooting","status":"publish","type":"page","link":"https:\/\/savannahheating.com\/wp20\/trouble-shooting\/","title":{"rendered":"Trouble Shooting"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"28\" class=\"elementor elementor-28\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf3f4ca e-con-full e-flex e-con e-parent\" data-id=\"bf3f4ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-534f528 elementor-widget elementor-widget-template\" data-id=\"534f528\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<header data-elementor-type=\"header\" data-elementor-id=\"3134\" class=\"elementor elementor-3134\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-fc23da4 e-con-full e-flex e-con e-parent\" data-id=\"fc23da4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f50125 elementor-widget elementor-widget-html\" data-id=\"0f50125\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n.sav-utility-bar {\r\n  width: 100%;\r\n  background: #0b0b0b;\r\n  color: #ffffff;\r\n  font-family: Arial, Helvetica, sans-serif;\r\n  font-size: 12px;\r\n  line-height: 1.3;\r\n}\r\n\r\n.sav-utility-inner {\r\n  max-width: 1440px;\r\n  margin: 0 auto;\r\n  padding: 8px 28px;\r\n  display: flex;\r\n  align-items: center;\r\n  justify-content: space-between;\r\n  gap: 20px;\r\n}\r\n\r\n.sav-utility-left,\r\n.sav-utility-right {\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 12px;\r\n}\r\n\r\n.sav-canada-icon {\r\n  color: #c52227;\r\n  font-size: 15px;\r\n  line-height: 1;\r\n}\r\n\r\n.sav-divider {\r\n  width: 1px;\r\n  height: 14px;\r\n  background: rgba(255,255,255,0.25);\r\n}\r\n\r\n.sav-utility-bar a {\r\n  color: #ffffff;\r\n  text-decoration: none;\r\n  transition: opacity 0.2s ease;\r\n}\r\n\r\n.sav-utility-bar a:hover {\r\n  opacity: 0.7;\r\n}\r\n\r\n.sav-find-icon {\r\n  font-size: 13px;\r\n  margin-right: 4px;\r\n}\r\n\r\n\/* Mobile *\/\r\n@media (max-width: 767px) {\r\n\r\n  .sav-utility-inner {\r\n    padding: 7px 15px;\r\n    justify-content: center;\r\n  }\r\n\r\n  .sav-utility-left {\r\n    justify-content: center;\r\n    text-align: center;\r\n    font-size: 11px;\r\n  }\r\n\r\n  .sav-utility-right {\r\n    display: none;\r\n  }\r\n\r\n  .sav-utility-left .sav-divider {\r\n    display: none;\r\n  }\r\n\r\n  .sav-made-canada {\r\n    display: none;\r\n  }\r\n}\r\n<\/style>\r\n\r\n<div class=\"sav-utility-bar\">\r\n  <div class=\"sav-utility-inner\">\r\n\r\n    <div class=\"sav-utility-left\">\r\n      <span class=\"sav-canada-icon\">\ud83c\udf41<\/span>\r\n      <strong>Proudly Canadian<\/strong>\r\n\r\n      <span class=\"sav-divider\"><\/span>\r\n\r\n      <span class=\"sav-made-canada\">\r\n        Made in Canada for Over 20 Years\r\n      <\/span>\r\n    <\/div>\r\n\r\n    <div class=\"sav-utility-right\">\r\n      <a href=\"https:\/\/savannahheating.com\/wp20\/find-a-dealer-near-you\/\">\r\n        <span class=\"sav-find-icon\">\u2316<\/span>\r\n        Find a Dealer\r\n      <\/a>\r\n\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41abee5 e-flex e-con-boxed e-con e-parent\" data-id=\"41abee5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c84e8ca e-con-full e-flex e-con e-child\" data-id=\"c84e8ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd51c0a elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"cd51c0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/savannahheating.com\/wp20\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"400\" height=\"199\" src=\"https:\/\/savannahheating.com\/wp20\/wp-content\/uploads\/2021\/05\/Savannah-Logo-Glowing-min-400-min.png\" class=\"attachment-large size-large wp-image-1644\" alt=\"Savannah Logo Glowing\" srcset=\"https:\/\/savannahheating.com\/wp20\/wp-content\/uploads\/2021\/05\/Savannah-Logo-Glowing-min-400-min.png 400w, https:\/\/savannahheating.com\/wp20\/wp-content\/uploads\/2021\/05\/Savannah-Logo-Glowing-min-400-min-300x149.png 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2c7c13 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"a2c7c13\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-a2c7c13\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-has-children menu-item-358\"><a href=\"https:\/\/savannahheating.com\/wp20\/\" class=\"elementor-item\">Home<span class=\"sub-arrow\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span><\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-576\"><a href=\"https:\/\/savannahheating.com\/wp20\/new-safety-standards\/\" class=\"elementor-sub-item\">New Safety Standards<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2338\"><a href=\"https:\/\/savannahheating.com\/wp20\/california-proposition-65\/\" class=\"elementor-sub-item\">California Proposition 65<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-510\"><a href=\"#\" class=\"elementor-item elementor-item-anchor\">Product<span class=\"sub-arrow\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span><\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-365\"><a href=\"https:\/\/savannahheating.com\/wp20\/product\/indoor-gas-fireplaces\/\" class=\"elementor-sub-item\">Indoor Gas Fireplaces<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-509\"><a href=\"https:\/\/savannahheating.com\/wp20\/product\/outdoor-gas-fireplaces\/\" class=\"elementor-sub-item\">Outdoor Gas Fireplaces<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1457\"><a href=\"https:\/\/savannahheating.com\/wp20\/understanding-surrounds\/\" class=\"elementor-sub-item\">Understanding Surrounds<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-582\"><a href=\"https:\/\/savannahheating.com\/wp20\/accessories\/\" class=\"elementor-sub-item\">Accessories<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-575\"><a href=\"https:\/\/genesisfireplaces.com\/g18\/\" class=\"elementor-sub-item\">Genesis<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-577\"><a href=\"https:\/\/abr19.com\/\" class=\"elementor-sub-item\">ABR19<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-366\"><a href=\"https:\/\/savannahheating.com\/wp20\/trouble-shooting\/\" class=\"elementor-sub-item\">Trouble Shooting<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1456\"><a href=\"https:\/\/thebdxinteractive.com\/Cloud\/SavannahHeating_Products\/\" class=\"elementor-item\">Virtual Design Studio<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-361\"><a href=\"https:\/\/savannahheating.com\/wp20\/gallery\/\" class=\"elementor-item\">Gallery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3158\"><a href=\"https:\/\/savannahheating.com\/wp20\/find-a-distributor-for-dealers\/\" class=\"elementor-item\">Find a Distributor<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-a2c7c13\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-has-children menu-item-358\"><a href=\"https:\/\/savannahheating.com\/wp20\/\" class=\"elementor-item\" tabindex=\"-1\">Home<span class=\"sub-arrow\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span><\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-576\"><a href=\"https:\/\/savannahheating.com\/wp20\/new-safety-standards\/\" class=\"elementor-sub-item\" tabindex=\"-1\">New Safety Standards<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2338\"><a href=\"https:\/\/savannahheating.com\/wp20\/california-proposition-65\/\" class=\"elementor-sub-item\" tabindex=\"-1\">California Proposition 65<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-510\"><a href=\"#\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">Product<span class=\"sub-arrow\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\"><\/path><\/svg><\/span><\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-365\"><a href=\"https:\/\/savannahheating.com\/wp20\/product\/indoor-gas-fireplaces\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Indoor Gas Fireplaces<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-509\"><a href=\"https:\/\/savannahheating.com\/wp20\/product\/outdoor-gas-fireplaces\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Outdoor Gas Fireplaces<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1457\"><a href=\"https:\/\/savannahheating.com\/wp20\/understanding-surrounds\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Understanding Surrounds<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-582\"><a href=\"https:\/\/savannahheating.com\/wp20\/accessories\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Accessories<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-575\"><a href=\"https:\/\/genesisfireplaces.com\/g18\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Genesis<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-577\"><a href=\"https:\/\/abr19.com\/\" class=\"elementor-sub-item\" tabindex=\"-1\">ABR19<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-366\"><a href=\"https:\/\/savannahheating.com\/wp20\/trouble-shooting\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Trouble Shooting<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-1456\"><a href=\"https:\/\/thebdxinteractive.com\/Cloud\/SavannahHeating_Products\/\" class=\"elementor-item\" tabindex=\"-1\">Virtual Design Studio<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-361\"><a href=\"https:\/\/savannahheating.com\/wp20\/gallery\/\" class=\"elementor-item\" tabindex=\"-1\">Gallery<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3158\"><a href=\"https:\/\/savannahheating.com\/wp20\/find-a-distributor-for-dealers\/\" class=\"elementor-item\" tabindex=\"-1\">Find a Distributor<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14a781b elementor-widget elementor-widget-button\" data-id=\"14a781b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/savannahheating.com\/wp20\/find-a-dealer-near-you\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FIND A DEALER<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/header>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3841068 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3841068\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da32cdf e-flex e-con-boxed e-con e-parent\" data-id=\"da32cdf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68a4475 elementor-widget elementor-widget-heading\" data-id=\"68a4475\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Trouble Shooting<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57a4db7 elementor-widget elementor-widget-text-editor\" data-id=\"57a4db7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We understand that not everything goes as smoothly as we&#8217;d like so we have provided a few answers to the most common questions we get below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-caedad7 e-con-full e-flex e-con e-child\" data-id=\"caedad7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-41b7f24 e-con-full e-flex e-con e-child\" data-id=\"41b7f24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51f6c78 elementor-widget elementor-widget-text-editor\" data-id=\"51f6c78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Q? I can\u2019t understand my remote and I\u2019ve lost my manual, what can I do?<\/p><p>A. No problem. We have a helpful guide to assist you with all the features of the remote. Just click the manual to download. If you need any more assistance please call the service department.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c73a4a4 e-con-full e-flex e-con e-child\" data-id=\"c73a4a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a34a260 elementor-widget elementor-widget-image\" data-id=\"a34a260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" data-src=\"https:\/\/savannahheating.com\/wp20\/wp-content\/uploads\/2020\/02\/Savannah-Remote-AF-4000HHS01-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-209 lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 150px; --smush-placeholder-aspect-ratio: 150\/150;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aeb0700 elementor-widget elementor-widget-image\" data-id=\"aeb0700\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/savannahheating.com\/wp20\/wp-content\/uploads\/2020\/04\/Delux-Savannah-Remote-AF4000HH01.pdf\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"216\" height=\"204\" data-src=\"https:\/\/savannahheating.com\/wp20\/wp-content\/uploads\/2020\/02\/Manual-Savannah-1.png\" class=\"attachment-medium size-medium wp-image-218 lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 216px; --smush-placeholder-aspect-ratio: 216\/204;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4516322 e-con-full e-flex e-con e-child\" data-id=\"4516322\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76d141b elementor-widget elementor-widget-image\" data-id=\"76d141b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" data-src=\"https:\/\/savannahheating.com\/wp20\/wp-content\/uploads\/2020\/02\/Savannah-Remote-1001TH-A-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-208 lazyload\" alt=\"\" data-srcset=\"https:\/\/savannahheating.com\/wp20\/wp-content\/uploads\/2020\/02\/Savannah-Remote-1001TH-A-150x150.png 150w, https:\/\/savannahheating.com\/wp20\/wp-content\/uploads\/2020\/02\/Savannah-Remote-1001TH-A.png 300w\" data-sizes=\"(max-width: 150px) 100vw, 150px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 150px; --smush-placeholder-aspect-ratio: 150\/150;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31f5802 elementor-widget elementor-widget-image\" data-id=\"31f5802\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/savannahheating.com\/wp20\/wp-content\/uploads\/2020\/04\/Basic-Savannah-Remote-1001TH-A-Instructions.pdf\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"216\" height=\"204\" data-src=\"https:\/\/savannahheating.com\/wp20\/wp-content\/uploads\/2020\/02\/Manual-Savannah-1.png\" class=\"attachment-medium size-medium wp-image-218 lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 216px; --smush-placeholder-aspect-ratio: 216\/204;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2bda3c7 e-con-full e-flex e-con e-child\" data-id=\"2bda3c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9887c1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e9887c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Q? Having trouble with my fireplace<\/p><p>A. We have put together an informative troubleshooting guide. Please download the guide by clicking the link. If you need any further assistance please contact our service department.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90c8985 elementor-widget elementor-widget-image\" data-id=\"90c8985\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/savannahheating.com\/wp20\/wp-content\/uploads\/2020\/04\/EI-TROUBLE-SHOOTING-GUIDE.pdf\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"200\" height=\"200\" data-src=\"https:\/\/savannahheating.com\/wp20\/wp-content\/uploads\/2021\/02\/Tech-Icon.jpg\" class=\"attachment-medium size-medium wp-image-1459 lazyload\" alt=\"\" data-srcset=\"https:\/\/savannahheating.com\/wp20\/wp-content\/uploads\/2021\/02\/Tech-Icon.jpg 200w, https:\/\/savannahheating.com\/wp20\/wp-content\/uploads\/2021\/02\/Tech-Icon-150x150.jpg 150w\" data-sizes=\"(max-width: 200px) 100vw, 200px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 200px; --smush-placeholder-aspect-ratio: 200\/200;\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b8a10cf e-con-full e-flex e-con e-parent\" data-id=\"b8a10cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edfcbb8 elementor-widget elementor-widget-template\" data-id=\"edfcbb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<footer data-elementor-type=\"footer\" data-elementor-id=\"1131\" class=\"elementor elementor-1131\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-adbfa23 e-con-full e-flex e-con e-parent\" data-id=\"adbfa23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad07df3 elementor-widget elementor-widget-html\" data-id=\"ad07df3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\r\n\/* =========================================================\r\n   SAVANNAH HEATING\r\n   GLOBAL FOOTER\r\n   ========================================================= *\/\r\n\r\n.sav-footer,\r\n.sav-footer * {\r\n    box-sizing: border-box;\r\n}\r\n\r\n.sav-footer {\r\n    width: 100%;\r\n    background: #111111;\r\n    color: #ffffff;\r\n    font-family: Arial, Helvetica, sans-serif;\r\n}\r\n\r\n.sav-footer-main {\r\n    width: 100%;\r\n    max-width: 1180px;\r\n    margin: 0 auto;\r\n    padding: 75px 30px 60px;\r\n\r\n    display: grid;\r\n    grid-template-columns: 1.2fr 0.8fr 0.9fr;\r\n    gap: 80px;\r\n}\r\n\r\n\r\n\/* BRAND *\/\r\n\r\n.sav-footer-brand img {\r\n    width: 180px;\r\n    max-width: 100%;\r\n    height: auto;\r\n    display: block;\r\n    margin-bottom: 28px;\r\n}\r\n\r\n.sav-footer-brand-title {\r\n    margin: 0 0 10px;\r\n    color: #ffffff;\r\n    font-size: 18px;\r\n    line-height: 1.4;\r\n    font-weight: 700;\r\n}\r\n\r\n.sav-footer-brand-copy {\r\n    max-width: 330px;\r\n    margin: 0;\r\n    color: #bdbdbd;\r\n    font-size: 15px;\r\n    line-height: 1.65;\r\n}\r\n\r\n.sav-footer-canada {\r\n    margin-top: 24px;\r\n    color: #c6232b;\r\n    font-size: 11px;\r\n    font-weight: 700;\r\n    letter-spacing: 1.5px;\r\n    text-transform: uppercase;\r\n}\r\n\r\n\r\n\/* COLUMN HEADINGS *\/\r\n\r\n.sav-footer-heading {\r\n    margin: 0 0 22px;\r\n    color: #ffffff;\r\n    font-size: 14px;\r\n    font-weight: 700;\r\n    letter-spacing: 1px;\r\n    text-transform: uppercase;\r\n}\r\n\r\n\r\n\/* LINKS *\/\r\n\r\n.sav-footer-links {\r\n    margin: 0;\r\n    padding: 0;\r\n    list-style: none;\r\n}\r\n\r\n.sav-footer-links li {\r\n    margin: 0 0 13px;\r\n}\r\n\r\n.sav-footer-links a {\r\n    color: #bdbdbd;\r\n    text-decoration: none;\r\n    font-size: 15px;\r\n    line-height: 1.5;\r\n    transition: color .2s ease;\r\n}\r\n\r\n.sav-footer-links a:hover {\r\n    color: #ffffff;\r\n}\r\n\r\n\r\n\/* CONTACT *\/\r\n\r\n.sav-footer-contact p {\r\n    margin: 0 0 15px;\r\n    color: #bdbdbd;\r\n    font-size: 15px;\r\n    line-height: 1.65;\r\n}\r\n\r\n.sav-footer-contact strong {\r\n    color: #ffffff;\r\n    font-weight: 600;\r\n}\r\n\r\n.sav-footer-contact a {\r\n    color: #bdbdbd;\r\n    text-decoration: none;\r\n}\r\n\r\n.sav-footer-contact a:hover {\r\n    color: #ffffff;\r\n}\r\n\r\n.sav-footer-contact-button {\r\n    display: inline-block;\r\n    margin-top: 12px;\r\n    padding: 12px 20px;\r\n\r\n    background: #c6232b;\r\n    color: #ffffff !important;\r\n\r\n    font-size: 13px;\r\n    font-weight: 700;\r\n    letter-spacing: 0.5px;\r\n    text-decoration: none;\r\n\r\n    transition: background .2s ease;\r\n}\r\n\r\n.sav-footer-contact-button:hover {\r\n    background: #a91e25;\r\n    color: #ffffff !important;\r\n}\r\n\r\n\r\n\/* BOTTOM BAR *\/\r\n\r\n.sav-footer-bottom {\r\n    border-top: 1px solid rgba(255,255,255,0.12);\r\n}\r\n\r\n.sav-footer-bottom-inner {\r\n    width: 100%;\r\n    max-width: 1180px;\r\n    margin: 0 auto;\r\n    padding: 22px 30px;\r\n\r\n    display: flex;\r\n    justify-content: space-between;\r\n    align-items: center;\r\n    gap: 30px;\r\n}\r\n\r\n.sav-footer-copyright,\r\n.sav-footer-bottom-note {\r\n    margin: 0;\r\n    color: #8f8f8f;\r\n    font-size: 12px;\r\n    line-height: 1.5;\r\n}\r\n\r\n.sav-footer-credit {\r\n    color: #bdbdbd;\r\n    text-decoration: none;\r\n    transition: color .2s ease;\r\n}\r\n\r\n.sav-footer-credit:hover {\r\n    color: #ffffff;\r\n}\r\n\r\n\r\n\/* TABLET *\/\r\n\r\n@media (max-width: 900px) {\r\n\r\n    .sav-footer-main {\r\n        padding: 65px 40px 50px;\r\n        grid-template-columns: 1fr 1fr;\r\n        gap: 55px 60px;\r\n    }\r\n\r\n    .sav-footer-brand {\r\n        grid-column: 1 \/ -1;\r\n    }\r\n\r\n}\r\n\r\n\r\n\/* MOBILE *\/\r\n\r\n@media (max-width: 600px) {\r\n\r\n    .sav-footer-main {\r\n        padding: 55px 22px 40px;\r\n        grid-template-columns: 1fr;\r\n        gap: 42px;\r\n    }\r\n\r\n    .sav-footer-brand {\r\n        grid-column: auto;\r\n    }\r\n\r\n    .sav-footer-brand img {\r\n        width: 160px;\r\n    }\r\n\r\n    .sav-footer-bottom-inner {\r\n        padding: 20px 22px;\r\n        flex-direction: column;\r\n        align-items: flex-start;\r\n        gap: 8px;\r\n    }\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n\r\n<footer class=\"sav-footer\">\r\n\r\n    <div class=\"sav-footer-main\">\r\n\r\n\r\n        <!-- BRAND -->\r\n\r\n        <div class=\"sav-footer-brand\">\r\n\r\n            <a href=\"https:\/\/savannahheating.com\/wp20\/\">\r\n\r\n                <img decoding=\"async\"\r\n                    data-src=\"https:\/\/savannahheating.com\/wp20\/wp-content\/uploads\/2021\/05\/Savannah-Logo-Glowing-min-400-min.png\"\r\n                    alt=\"Savannah Heating\"\r\n                 src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 400px; --smush-placeholder-aspect-ratio: 400\/199;\">\r\n\r\n            <\/a>\r\n\r\n            <p class=\"sav-footer-brand-title\">\r\n                Fireplaces designed to be remembered.\r\n            <\/p>\r\n\r\n            <p class=\"sav-footer-brand-copy\">\r\n                Thoughtful flame design, distinctive products and a simpler approach to choosing, installing and living with a gas fireplace.\r\n            <\/p>\r\n\r\n            <p class=\"sav-footer-canada\">\r\n                Proudly Canadian \u00b7 Made in Canada for over 20 years\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n\r\n        <!-- FIREPLACES -->\r\n\r\n        <div>\r\n\r\n            <p class=\"sav-footer-heading\">\r\n                Fireplaces\r\n            <\/p>\r\n\r\n            <ul class=\"sav-footer-links\">\r\n\r\n                <li>\r\n                    <a href=\"https:\/\/savannahheating.com\/wp20\/product\/indoor-gas-fireplaces\/\">\r\n                        Indoor Gas Fireplaces\r\n                    <\/a>\r\n                <\/li>\r\n\r\n                <li>\r\n                    <a href=\"https:\/\/savannahheating.com\/wp20\/product\/outdoor-gas-fireplaces\/\">\r\n                        Outdoor Gas Fireplaces\r\n                    <\/a>\r\n                <\/li>\r\n\r\n                <li>\r\n                    <a href=\"https:\/\/savannahheating.com\/wp20\/accessories\/\">\r\n                        Accessories\r\n                    <\/a>\r\n                <\/li>\r\n\r\n                <li>\r\n                    <a\r\n                        href=\"https:\/\/thebdxinteractive.com\/Cloud\/SavannahHeating_Products\/\"\r\n                        target=\"_blank\"\r\n                        rel=\"noopener\"\r\n                    >\r\n                        Virtual Design Studio\r\n                    <\/a>\r\n                <\/li>\r\n\r\n                <li>\r\n                    <a href=\"https:\/\/savannahheating.com\/wp20\/find-a-dealer-near-you\/\">\r\n                        Find a Dealer\r\n                    <\/a>\r\n                <\/li>\r\n\r\n            <\/ul>\r\n\r\n        <\/div>\r\n\r\n\r\n        <!-- CONTACT -->\r\n\r\n        <div class=\"sav-footer-contact\">\r\n\r\n            <p class=\"sav-footer-heading\">\r\n                Contact\r\n            <\/p>\r\n\r\n            <p>\r\n                <strong>Savannah Heating<\/strong><br>\r\n                Unit 100 \u2013 11091 Bridgeport Rd<br>\r\n                Richmond, BC V6X 1T3\r\n            <\/p>\r\n\r\n            <p>\r\n                <strong>Toll Free<\/strong><br>\r\n                <a href=\"tel:+18772459534\">\r\n                    1-877-245-9534\r\n                <\/a>\r\n            <\/p>\r\n\r\n            <p>\r\n                <strong>Telephone<\/strong><br>\r\n                <a href=\"tel:+16042318923\">\r\n                    1-604-231-8923\r\n                <\/a>\r\n            <\/p>\r\n\r\n            <a\r\n                href=\"https:\/\/savannahheating.com\/wp20\/contact-us\"\r\n                class=\"sav-footer-contact-button\"\r\n            >\r\n                Contact Us\r\n            <\/a>\r\n\r\n        <\/div>\r\n\r\n\r\n    <\/div>\r\n\r\n\r\n    <!-- BOTTOM BAR -->\r\n\r\n    <div class=\"sav-footer-bottom\">\r\n\r\n        <div class=\"sav-footer-bottom-inner\">\r\n\r\n            <p class=\"sav-footer-copyright\">\r\n                \u00a9 2026 Savannah Heating. All rights reserved.\r\n            <\/p>\r\n\r\n            <p class=\"sav-footer-bottom-note\">\r\n                Website design by\r\n                <a\r\n                    href=\"https:\/\/martinvondruska.com\/web-design\/\"\r\n                    target=\"_blank\"\r\n                    rel=\"noopener\"\r\n                    class=\"sav-footer-credit\"\r\n                >\r\n                    Martin Vondruska\r\n                <\/a>\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/footer>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/footer>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Trouble Shooting We understand that not everything goes as smoothly as we&#8217;d like so we have provided a few answers to the most common questions we get below. Q? I can\u2019t understand my remote and I\u2019ve lost my manual, what can I do? A. No problem. We have a helpful guide to assist you with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-28","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Trouble Shooting - Savannah Heating<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/savannahheating.com\/wp20\/trouble-shooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Trouble Shooting - Savannah Heating\" \/>\n<meta property=\"og:description\" content=\"Trouble Shooting We understand that not everything goes as smoothly as we&#8217;d like so we have provided a few answers to the most common questions we get below. Q? I can\u2019t understand my remote and I\u2019ve lost my manual, what can I do? A. No problem. 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